HelpCenter | FAQ & HelpDesk - data protection & trust analysis

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HelpCenter | FAQ & HelpDesk

HelpCenter | FAQ & HelpDesk

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About

FAQ page, Help Desk ticketing, Live chat for customer support

Analysis Summary

🔬   Our analysis shows that HelpCenter | FAQ & HelpDesk protects data to some degree, but according to their infrastructure and cloud security, privacy policy page, and community trust signals they could provide a better data protection.

Integrations

HelpCenter | FAQ & HelpDesk shopify icon Shopify
Note: This is an AI-powered analysis, please don't rely on this only and consult an expert for any 3rd-party security / privacy questions.

How scores are calculated? Learn more

Developer of this app?
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Data Safety Score 7.3/ 10

PRIVACY privacy score tooltip
Estimated restriction level from intentional data sharing, selling, and monetization.
good
SECURITY security score tooltip
Estimated protection level against unintentional data breach, lose, and exposure.
issue found
COMMUNITY trust score tooltip
Estimated trust and sentiment of existing users and general community.
moderate
Note: This is an AI-powered analysis, please don't rely on this only and consult an expert for any 3rd-party security / privacy questions.

How scores are calculated? Learn more

Developer of this app?
Report mistake or send request
HelpCenter | FAQ & HelpDesk

HelpCenter | FAQ & HelpDesk

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Data Safety Score 7.3/ 10

Privacy Policy

Privacy Policy

SCORE 7.3/ 10

Privacy Policy

10.0

Data security measures privacy security and enc measures tooltip
Built with "data protection by design" principles, and committed to security measures and strong encryption.
great

8.0

User control
and opt-out privacy opt out and control tooltip
Providing data controls and the "right to be forgotten", including opt-out upon terms update, and asking for data processing consent.
good

7.9

Not sharing or selling data privacy data selling risk tooltip
Level of commitment not to share or sell data to third-parties, including data brokers, advertisers, connected tools, and other services.
good

7.5

Transparency & notifications privacy transparency and notifications tooltip
Transparency around data retention, policy updates, including user notification in case of a data breach.
good

3.0

Collected data sensitivity privacy sensitive data retention tooltip
The amount & level of detail of the data collected by HelpCenter | FAQ & HelpDesk to provide the service (e.g. email, location, credit card number, and other PII)
sensitive

Note: This report was generated by an automated semi-supervised AI, analyzing the privacy-policy text content. We do our best to validate and improve the accuracy of this analysis, but it can't be guaranteed.

You can find the analyzed privacy-policy here:

https://helpcenterapp.com/privacy-policy

PRIVACY SCORE 7.3/ 10

The app’s ranking is based on our own subjective judgment and discretion. The criteria that we have evaluated and our ranking method are disclosed and explained here.

Cloud Security

Cloud Security

SCORE 7.5/ 10

Cloud Security

Data in transit

Encryption

Data storage

Emails

Data in transit

high risk
mid. risk
low risk

Encryption

high risk
mid. risk
low risk

Data storage

high risk
mid. risk
low risk

Emails

high risk
mid. risk
low risk

We have analyzed 2 public endpoints related to this app and found 10 security risks in total.

Cloud and infrastructure security is an essential factor in determining your data is safe with an app or integration. Generally, modern web apps and integrations should not have any critical security issues.

SECURITY SCORE 7.5/ 10

The app’s ranking is based on our own subjective judgment and discretion. The criteria that we have evaluated and our ranking method are disclosed and explained here.

Community Trust

Community Trust

SCORE 6.5/ 10

Community Trust

Shopify
high
high
Twitter
low
low


We've analyzed 1.2K marketplace engagement signals, and 7 social network signals.

User engagement signals in the app marketplaces and social networks indicate user-base satisfaction and community health, which helps us determine whether the app is legit and trustworthy.

Note: The actual engagement numbers might be higher as some marketplaces do not share the number of installs, reviews, and rankings.

COMMUNITY SCORE 6.5/ 10

The app’s ranking is based on our own subjective judgment and discretion. The criteria that we have evaluated and our ranking method are disclosed and explained here.

Permission Analysis

Permission Analysis

PRO VERSION
Regulatory Compliance

Regulatory Compliance

PRO VERSION
Known Data Breaches

Known Data Breaches

PRO VERSION
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Please note, that we only rank certain ranking subjects including encryption, data storage, data sharing, security measures being taken, transparency and users’ control, number of installs, reviews, followers, etc. Thus, ranking results may change as additional ranking subjects are added, or existing ranking subjects are omitted.

General Disclaimer: Given that the service is based on a statistical heuristics, you may find the ranking inaccurate, unfavorable, unhelpful, not compatible with your requirements, or objectionable. Protective.ai, and its officers, directors, employees and affiliates (“Staff”), disclaim any and all liability for any matter relating to the ranking subjects’ opinions and recommendations, including their accuracy, or their failure to properly disclose a position in, affiliation with, or nexus they may have to the respective apps they analyze or report on.